5-star hotel

Palace Hotel, a Luxury Collection Hotel, San Francisco

4.5 · 5,394 reviews 2 New Montgomery St, San Francisco, CA 94105, United States

Elegant 5-star hotel in downtown San Francisco with historic charm, upscale dining, indoor pool, gym, and close to museums and Union Square.

Historic Luxury Indoor Pool Family Friendly Central Location Pet-Friendly
At a glance

Quick stay signals

Six signals to read the stay at a glance.

Rating 4.5 / 5
Category Hotel, Wedding Venue
Check-in / Check-out 16:00 / 12:00
Wi-Fi Paid
Parking Paid Parking
Pets Allowed
Editorial

Hotel overview

Set within a lavish 19th-century building, this 5-star hotel blends historic elegance with modern comfort. Guests stay in stylish rooms and suites that feature high ceilings and thoughtful touches, including air conditioning and luxurious bathrooms. The property’s grandeur is reflected in its spacious hallways and meticulous upkeep, offering a genuine sense of classic European atmosphere in San Francisco.

Dine at on-site restaurants and bars, including notable spots like Flatiron Wines & Spirits nearby. The hotel offers amenities geared for relaxation and fitness, such as an indoor pool, gym, and room service. Family travelers appreciate its kid-friendly services, while pet owners can bring their companions along.

Located centrally, the hotel places visitors close to vibrant neighborhoods filled with museums, fine dining, and shopping. Notable attractions like the San Francisco Museum of Modern Art and Union Square are within easy reach, giving guests an immersive city experience.

Stand-out signals

What makes this stay stand out

Three signals that shape how this stay actually feels.

Historic Architecture

Lavish 19th-century design with high ceilings and elegant details creates a timeless atmosphere.

Indoor Pool & Fitness

Well-maintained pool and gym facilities offer relaxation and activity options on-site.

Prime Downtown Location

Close to museums, shopping districts, and iconic attractions like AT&T Park and SFMOMA.

Hotel album

A closer look at the resort

Rooms, common spaces and the small details that shape the stay. Click any photo to view larger.

12 photos
Guest reviews

What travelers say

A snapshot of guest ratings and stories behind the stay.

4.5 / 5

5,394 verified guest reviews

  • 5 67%
  • 4 22%
  • 3 6%
  • 2 2%
  • 1 3%
Elegant rooms Excellent service Great breakfast Historic ambiance Family friendly Clean and well maintained

Rebecca Clark (Becca).

Stayed 4 month ago

“This hotel is gorgeous. The rooms are a little small, but if you’ve traveled in Europe, they actually feel better than average. For us, the size was totally fine, and the high ceilings made the room feel more open. The hotel is historic, and you can absolutely tell in the best way. The beautiful architecture, large hallways, and elegant details give it a true European feel. It’s a huge property, and everything was spotless. The breakfast was unbelievable and top notch from start to finish. The indoor pool and gym were great, and the bathroom was fabulous. The heated toilet was such a nice touch. Everything felt thoughtfully done. Parking is pricey, but that is pretty standard for San Francisco. The area right outside felt a little rough at times, with a few shady characters around, so just stay aware. It was still walkable and did not ruin the experience for us. Very kid-friendly and perfect for our family. I would stay here again and again.”

Erin Mccann.

Stayed 6 month ago

“First visit, we stayed for 3 days in a suite. It was perfect for our family of 3. Bed was great, room was lovely, loved that there was a dinning table great for kids to do art or have snacks. Bathroom is small but we'll appointed. Breakfast was wonderful, tons of great options. We did diner at pied piper as well also good suggest sitting in the lounge it was much quieter. We had a great trip its in a clean area we felt safe to walk around and close enough to walk to ferry building.”

Amber Raynor.

Stayed 7 month ago

“Our stay was absolutely spectacular from start to finish! The location was wonderful! From the moment we walked in, we were stunned by the beautiful lobby, which truly felt like historic grandeur at its finest—elegant, timeless, and beautifully maintained. The breakfast served at the hotel was convenient and delicious. The staff went above and beyond in every way. Everyone we encountered was incredibly kind, welcoming, and eager to help, which made the entire experience even more enjoyable. The amenities were just as impressive—the pool and gym were not only gorgeous but also stayed open late, giving us the chance to fully relax and unwind on our own schedule. One of the sweetest surprises was having Ghirardelli attached to the hotel—such a fun and delicious treat! And to top it all off, room service was prompt, delicious, and exactly what we needed after a long day. We truly loved every single aspect of our stay and can’t wait to come back! Highly recommend!”

Sarah Brown.

Stayed 7 month ago

“My husband and I have stayed at this location multiple times. My stay at this hotel was exceptional from start to finish. The service was impeccable, with staff anticipating every need and going above and beyond to ensure a comfortable and luxurious experience. The rooms were beautifully appointed, offering stunning views and all the amenities one could wish for. Dining was a culinary delight, with each meal a testament to the chef's skill and creativity. I highly recommend this hotel to anyone seeking a truly unforgettable getaway.”

Calvin Chang.

Stayed 7 month ago

“What an amazing experience. Gorgeous architecture layered with so much history and character. I genuinely can’t believe it took me over 10 years of living in SF to finally stay at this hotel. The guest service was top tier from start to finish. The indoor pool and gym were fantastic, everything was spotless, and the amenities were excellent. The breakfast buffet at the Garden Court was incredible, and dinner at the Pied Piper absolutely lived up to the hype. Honestly, what more can you ask for? Easily one of the best staycations we’ve ever had.”

Based on verified guest reviews
What’s on site

Amenities and services

Everything available — and what isn’t — across the property.

14included 2not available

Most loved

Paid Wi-Fi Paid breakfast Paid parking Accessible Indoor pool Air-conditioned
  • Paid Wi-Fi
  • Paid breakfast
  • Paid parking
  • Accessible
  • Indoor pool
  • Air-conditioned
  • Laundry service
  • Pet-friendly
  • Room service
  • Kid-friendly
  • Restaurant
  • Fitness center
  • Bar
  • Smoke-free
  • Business center
  • Airport shuttle
Place & surroundings

Location and nearby

Where the hotel sits — and what travelers can reach nearby.

Getting around

  • San Francisco International Airport About 21 minutes by car or 46 minutes via public transit.
    21 min Car
  • Montgomery Station Just a 2-minute walk, making city travel easy.
    2 min Walk
  • San Francisco Museum of Modern Art Contemporary art exhibits in a sleek downtown location.
    Nearby
  • Alcatraz Island Historic former prison accessible by ferry.
    Nearby
  • Union Square Upscale shops, lively dining, and vibrant nightlife district.
    Nearby
Practical guide

Stay essentials

Practical details to know before you check in.

Contact

+1 415-512-1111

Check-In / Check-Out

16:00 / 12:00

Room Types

Elegant rooms and suites with historic features

Wi-Fi

Paid access available

Pets

Pet-friendly policy

Accessibility

Accessible facilities for guests with disabilities

Parking

Paid parking available on site

Pool & Fitness

Indoor pool and gym open for guests

Questions travelers ask

FAQ

Yes, paid parking is available on site for guests.

The hotel has a pet-friendly policy permitting pets to stay.

Guests can enjoy on-site restaurants, bars, and nearby dining spots including Flatiron Wines & Spirits.

Check-in begins at 16:00, and check-out is by 12:00.

Wi-Fi access is available for an additional fee.

Yes, an indoor pool and fitness center are available to guests.
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